Privacy Policy

Our Commitment to Your Privacy

1OM Virtual Mall Inc. ("1OM", "we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the 1OM Virtual Mall platform. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, province of residence, and password when you register
• Profile information: Optional details you add to your shopper or retailer profile
• Transaction information: Details of purchases or subscription payments processed through the Service
• Communications: Messages you send to us or to retailers through the platform
• Retailer claim information: Business details submitted when claiming a virtual storefront

We also collect information automatically when you use the Service:

• Usage data: Pages visited, features used, time spent, and navigation paths within the virtual mall
• Device information: Browser type, operating system, IP address, and device identifiers
• Cookies and local storage: We use browser local storage to remember your preferences and session state

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process subscription payments and send receipts
• Personalize your shopping experience and provide relevant recommendations
• Send transactional emails (account confirmations, password resets)
• Send promotional communications (with your consent, and you may unsubscribe at any time)
• Improve and optimize the Service
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist with payment processing, email delivery, hosting, and analytics — each bound by confidentiality obligations
• Retailers: When you contact a retailer through the platform, we share only the information necessary to facilitate that communication
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections

4. Cookies and Tracking

We use browser local storage (not third-party tracking cookies) to remember whether you have visited the mall before and to maintain your session preferences. You can clear this data at any time through your browser settings. We do not use cross-site tracking technologies or sell your browsing data to advertisers.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal or legitimate business purposes (such as transaction records required by tax law).

6. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Withdraw consent to certain uses of your information
• Request deletion of your account and associated data

To exercise these rights, contact our Privacy Officer at privacy@1om.ca.

7. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Passwords are stored using industry-standard bcrypt hashing. Payment information is processed by PCI-compliant payment processors and is never stored on our servers.

8. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, by email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Our Privacy Officer

For any privacy-related questions, requests, or concerns, please contact:

Privacy Officer, 1OM Virtual Mall Inc.
Email: privacy@1om.ca
Toronto, Ontario, Canada

You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.